Shipping Policy

At Harlow & Stone, every order is prepared with care — just as it has been for the past 30 years.

We understand that behind every order is anticipation, excitement, and trust.
That is why we take the time to prepare each piece properly before it leaves us.

Processing Time

All orders are processed within 1–2 business days after payment has been confirmed.

During periods of high demand or seasonal campaigns, processing times may be slightly extended.

Shipping Time

Once dispatched, estimated delivery times within Australia are:

🇦🇺 Australia: 7–14 business days

Please note that delivery times may vary slightly depending on location, carrier delays, or seasonal demand.

Free Shipping

For a limited time, we are offering free shipping across Australia as part of The Celebration — 30 Years.

Tracking Your Order

As soon as your order has been shipped, you will receive a confirmation email containing your tracking number.

You can follow your parcel at any time using the tracking link provided in your email.

Delays

While we always do our best to ensure timely delivery, delays may occasionally occur due to:

High seasonal demand
Courier disruptions
Public holidays
Weather or logistical interruptions

We sincerely appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Harlow & Stone cannot be held responsible for orders shipped to incorrectly entered addresses.

Lost or Missing Parcels

If your parcel is marked as delivered but cannot be located, we recommend first contacting the courier directly.

If you still need assistance, please contact us and we will always do our best to help.

📩 info@harlowandstone.com.

Contact

If you have any questions regarding your order or shipping, please contact us at: