Every product page includes a detailed size guide just below the size selector to help you find your ideal fit. If you are between sizes, we generally recommend choosing the size up for a more relaxed and comfortable feel. If you need additional help, our team is always happy to assist you at info@harlowandstone.com.

Always. At Harlow & Stone, every piece is selected with intention, comfort, and timeless wearability in mind. We focus on elegant fabrics, flattering fits, and pieces designed to be worn and loved season after season.

Some of our most loved pieces may return in limited quantities, depending on availability. Because many styles are part of limited seasonal selections, we recommend ordering while your size is still available.

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return. Items must be unworn, unused, with tags attached, and returned in their original packaging.

To request a return, simply contact us at info@harlowandstone.com with your order number and reason for return. Once approved, we will send you the return instructions.

Return shipping costs are the responsibility of the customer. For returns within Australia, a return handling fee between $35–$50 AUD applies depending on the return location and package size.

Unfortunately, sale items and gift cards cannot be returned or refunded.

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at info@harlowandstone.com so we can make it right as quickly as possible.

Once your return has been received and inspected, approved refunds are processed back to your original payment method within 7–14 business days.

We do not accept returns for personalized items, custom orders, personal care goods, hazardous materials, flammable liquids, gases, sale items, or gift cards.

If you have any questions, we’re always here to help. Our team is available 7 days a week to assist you with orders, sizing, returns, or anything else you may need.

Contact us anytime at info@harlowandstone.com or through our contact form, and we’ll be happy to assist you.

We aim to respond to all enquiries within 24 hours. During busier periods, responses may take up to 48 hours, but we always do our best to get back to you as quickly as possible.

Absolutely. If you are unsure about sizing, fit, or choosing the right piece, feel free to contact us before placing your order. We’re always happy to help you find the piece that feels right for you.

For collaborations, partnerships, or other business-related enquiries, please contact us at info@harlowandstone.com and our team will get back to you as soon as possible.